Privacy Policy

1. Introduction

Durianwor Bench ("the Studio", "we", "us") operates from 4 Lebuh Pasar Besar, 50050 Kuala Lumpur, Wilayah Persekutuan, Malaysia. This policy describes how the Studio collects, uses, and holds personal information submitted through this website or provided during the service enquiry and intake process.

The Studio is subject to the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs the processing of personal data in commercial transactions. This policy is written to be consistent with those obligations.

Questions about this policy may be directed to [email protected].

2. Personal Data We Collect

The Studio collects personal data only when it is necessary for providing a service or responding to an enquiry. The categories of data collected include:

• Contact information: Name, email address, telephone number — collected via the website contact form or communicated directly by the owner.
• Service information: Description of the watch or bracelet being submitted, the nature of the concern, and any relevant ownership history the owner chooses to share.
• Technical data: IP address, browser type, and pages visited — collected automatically when you access this website.
• Cookie data: Preferences stored in your browser's local storage. See Section 5 and the Cookie Policy for details.

Legal Basis for Processing

Under the PDPA 2010, personal data is processed on the following bases:

• Consent: You provide contact information voluntarily when submitting an enquiry form.
• Legitimate interest: Technical data is processed to maintain and improve website functionality.
• Contractual necessity: Service and intake information is processed to deliver the agreed service.

Data Retention

Contact and service records are retained for seven years following the completion of a service, in line with standard commercial record-keeping practice in Malaysia. Technical data is retained for no longer than 26 months.

3. How We Use Personal Data

Personal data submitted to the Studio is used for the following purposes:

• Responding to service enquiries and intake requests
• Coordinating the receipt, servicing, and return of pieces
• Communicating service findings or scope changes during a job
• Maintaining service records for future reference by the owner or the Studio
• Improving the website based on aggregate technical data

Marketing Communications

The Studio does not send unsolicited marketing communications. If you wish to receive occasional notices about studio updates or service availability, you may indicate this when submitting an enquiry. Consent may be withdrawn at any time by writing to [email protected].

Third-Party Sharing

The Studio does not sell or transfer personal data to third parties for their own commercial purposes. Data may be shared with service providers who assist the Studio's operations (such as website hosting or email delivery) under written agreements requiring those providers to protect the data in accordance with applicable law.

4. Data Protection Measures

• The Studio's website is served over HTTPS, encrypting data in transit.
• Service and contact records are stored on password-protected systems with access limited to Studio staff.
• Physical service records (intake notes, timing data, link storage documentation) are retained in locked storage at the Studio premises.
• In the event of a data breach affecting your personal information, the Studio will notify you and, where required, the relevant Malaysian authority within the timeframes specified by the PDPA 2010.
• Access to personal data is reviewed periodically to ensure it remains limited to those with a need to access it.

5. Cookies

This website uses cookies to function correctly and to understand how visitors navigate it. Cookie preferences are stored in your browser's local storage. You may manage or withdraw your cookie consent at any time through the Cookie Policy page.

Detailed information about the cookies used by this website, their purposes, and how to manage them is available in the Cookie Policy.

6. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data the Studio holds about you.
• Right to correction: You may request correction of inaccurate or incomplete personal data.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
• Right to limit processing: In certain circumstances, you may request that the Studio restrict how it uses your data.
• Right to prevent processing for direct marketing: You may at any time request that the Studio cease using your data for direct marketing purposes.

To exercise any of these rights, write to [email protected] or send a written request to the Studio address below. The Studio will respond within 21 days.

If you believe your rights under the PDPA have been infringed, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP): www.pdp.gov.my.

7. Third-Party Links

This website may contain links to external resources such as published literature or reference databases. The Studio is not responsible for the privacy practices of those third-party sites and encourages you to review their policies before submitting personal information to them.

8. Children's Privacy

The Studio's services are intended for adults aged 18 and over. The Studio does not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to the Studio, please contact [email protected] so that the data can be removed.

9. Changes to This Policy

The Studio may update this policy from time to time to reflect changes in its practices or in applicable law. The date at the top of the page will be updated when changes are made. Continued use of this website following a policy update constitutes acceptance of the revised terms. For significant changes, the Studio will take reasonable steps to notify users directly.

10. Contact the Data Controller